Privacy Policy

This policy explains what information ChairTime, a service of Smith & Williams Holdings LLC, collects and how we use it.

What we collect

• Customers: your name, phone number, the appointments you book, and whether you opted in to text messages.
• Shops and barbers: account details (name, email), shop information, services, schedules and appointment history.
• Billing: shop subscriptions are handled by Stripe. We store Stripe customer and subscription IDs; we never see or store full card numbers.
• Technical: basic logs needed to run and secure the service.

How we use it

• To book, confirm, remind and manage appointments.
• To send the text messages you opted in to.
• To bill shop subscriptions and provide support.
• To keep the service secure and prevent abuse.

We do not sell personal information, and we do not use customer phone numbers for marketing.

Who we share it with

• The shop you book with, which sees your booking and contact details.
• Service providers that run ChairTime for us: Google Firebase (hosting and data), Vercel (hosting), Telnyx (text messages) and Stripe (billing).
• Authorities, where required by law.

Mobile opt-in data and consent are never shared with third parties for their own marketing.

Your choices

• Reply STOP to any text to stop messages.
• Email us to see, correct or delete your information. Shops may need to keep appointment records for their own business purposes.

Retention and security

We keep information while it's needed to provide the service, then delete or anonymize it. Access is restricted to authorized accounts and data is encrypted in transit.

Contact

Smith & Williams Holdings LLC · support@chairtimebooking.com