Terms of Service

ChairTime is a scheduling service for barbershops, provided by Smith & Williams Holdings LLC (“we”, “us”). By using ChairTime, whether as a shop, a barber or a customer booking an appointment, you agree to these terms.

The service

ChairTime lets shops publish their availability and lets customers book, confirm and cancel appointments. ChairTime manages time, not money: customers pay their barber directly, and ChairTime does not process payments for haircuts or other services.

Shop accounts and subscriptions

• Shops are responsible for the accuracy of their services, hours and availability, and for honoring bookings.
• Paid plans are billed through Stripe at the price shown at checkout. Subscriptions renew automatically until cancelled.
• You can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period.
• Setup fees cover onboarding work already performed and are non-refundable once setup is complete, unless required by law.

Customers

When you book, you agree to give accurate contact details and to cancel in time if you can't make it. Shops may set cancellation and no-show policies, and repeated no-shows may limit your ability to book with that shop.

Text messages

If you opt in, we send appointment confirmations and reminders by SMS on behalf of the shop. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Carriers are not liable for delayed or undelivered messages.

Acceptable use

Don't misuse ChairTime: no fake bookings, spam, scraping, attempts to access other people's data, or interference with the service.

Disclaimers and liability

ChairTime is provided “as is”. We work to keep it available and accurate but don't guarantee uninterrupted service. To the extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Changes

We may update these terms. If changes are material we'll notify shop accounts by email before they take effect.

Contact

Smith & Williams Holdings LLC · support@chairtimebooking.com